Zumiez Reviews

Zumiez has an overall rating of 4.7 based on 24 reviews. Customer feedback on Zumiez is mixed: Zumiez reviewers highlight positive aspects like wide selection of trendy brands, excellent customer service, fast shipping, which strongly appeal to young adults and teens interested in skate and streetwear culture. However, Zumiez is often criticized for its higher prices than competitors, occasional stock issues, website navigation challenges.

4.7/5.0

24 reviews

5 Stars

15

4 Stars

5

3 Stars

1

2 Stars

0

1 Star

0

All Zumiez Reviews (24)
josephnewman5104
May 14, 2026
"Zumiez is usually my first stop when..."
Zumiez is usually my first stop when I want clothes that actually feel current. The selection of skate stuff and trendy fits is kind of ridiculous, in the best way. I always end up finding something that doesn’t feel boring or basic.
loritorres2376
May 12, 2026
"Checkout was easy overall"
Checking out on zumiez.com was simple and it didn’t take me long at all, I liked that I could still change stuff in my cart before paying without it being a whole hassle, the only thing I’d say is the shipping options could be a little clearer because I ended up double checking the total just to make sure everything looked right, but overall there weren’t any real issues and I’d use it again.
PFIFER
May 03, 2026
"I shop at Zumiez often..."
I shop at Zumiez often, and their rewards program is actually not bad at all. The points start to add up if you’re buying there regularly, and I was able to use a small discount on my last order. I do wish the rewards would show up a little faster, but overall it’s still worth using.
KEYES
April 08, 2026
"Easy shoe shopping trip"
Stopped by zumiez to get some new shoes and had a good experience. The staff was chill and helpful without being pushy, which I appreciated. They helped me find the right size, checkout was fast, and the store was clean. Simple, easy, and useful trip overall.
theresa-Aviles
April 07, 2026
"Mostly Right, So I Guess That’s Something"
I ordered from Zumiez and, to be fair, they got most of it right, which apparently deserves some credit these days. The shoes were the right size and showed up in good shape, so no complaints there. One of the shirts was a totally different color than what I picked, which was annoying, but I’ll probably still wear it. Shipping was fine, nothing amazing but not terrible. Overall, it wasn’t a bad experience, they just might want to double-check orders before sending them out.
RichardStephens_60
April 04, 2026
"I used the gift card online and..."
I used the gift card online and was a little worried at first because I didn’t want to get fooled or end up with something that didn’t work. But it went through with no issues at all, so I’m happy with it.
Richard.soto
March 29, 2026
"Pretty much exactly what I expected"
I ordered a hoodie from zumiez it showed up just like it was described. The size, color, and material all matched the listing, and the pictures were accurate too, so there weren’t any weird surprises. Shipping was normal, nothing special but no complaints. I appreciate when a site gets the product details right, because if that ever starts slipping, I’d probably just take my money somewhere else.
charley_Hill91
March 15, 2026
"I stopped by zumiez not really expecting..."
I stopped by zumiez not really expecting much, but they actually had a solid mix of stuff. I found shoes, hoodies, and even a few smaller brands I don’t usually see in other stores. It was easy to look around, and they had a decent range of sizes too. compared to some other places I’ve checked out, it felt like..
danny-Fernandez
March 09, 2026
"Great updates from start to finish"
I ordered a hoodie from Zumiez, the updates were probably the best part. Like, I got an email when the order was confirmed, another when it shipped, and then one when it was out for delivery.

It just made the whole thing easy. I wasn’t sitting there refreshing the site or wondering where my package was. The tracking was simple to follow too, which I appreciated.

The hoodie showed up when they said it would, and everything went smoothly. Nothing weird, no confusion, just a solid order with good communication. I’d definitely buy from them again...
woodrow1990
March 06, 2026
"I ordered a hoodie from Zumiez and…"
I ordered a hoodie from zumiez and accidentally got the wrong size, totally my fault. I brought it back to the store and they swapped it out really quick. The employee was super chill and didn’t make the whole thing awkward at all. I had my receipt with me, so it was easy. Way smoother than I expected for a return/exchange.
erinsanders9973
March 05, 2026
"Good prices on stuff I actually wanted"
I usually check zumiez.com when I’m looking for shoes, hoodies, or random stuff like socks and don’t really feel like paying full price. They kinda seem to have decent sales if you poke around a little.
The value feels solid for the brands they carry. I grabbed a hoodie and some socks for less than I was seeing elsewhere, and the quality was exactly what I was expecting, so no complaints there.
Shipping was fine too. Nothing super fast or fancy, but it showed up without any issues. Overall, I kinda felt like I got my money’s worth.
hello_james203
March 02, 2026
"I don’t usually buy into all the..."
I don’t usually buy into all the slick website talk companies put out, but the site was simple enough to use. I found my shoes quickly without having to click around forever.
Santiago_booth96
February 18, 2026
"I was kind of expecting checkout..."
I was kind of expecting checkout on zumiez.com to be the usual little hassle, but it was super easy. I used PayPal, and it went through quickly without any weird errors or extra steps. I remember thinking, okay, that was way smoother than I expected. Overall, solid experience.
michael_Thompson75
February 12, 2026
"I ordered a hoodie and everything looked right..."
I ordered a hoodie and everything looked right to me, the tags seemed legit and nothing had that weird fake feel to it, shipping was fine too and overall I’m happy with what I got.
John.wetzel
February 06, 2026
"I ordered a hoodie and a pair of..."
I ordered a hoodie and a pair of pants from zumiez.com, and in my case the size chart was close. The hoodie fit about how I expected it to, slightly roomy, but not oversized or awkward.

The pants were a little longer than I personally thought they’d be, but the waist fit well, so it wasn’t a big issue. I’d say definitely check the measurements before ordering. I’m giving it 4 stars because the fit wasn’t totally perfect, but overall I’m still happy with what I got...
MARQUEZ
January 31, 2026
"Heads up: fast shipping, but the box arrived dented"
Just a quick warning for anyone ordering this: the shipping was actually fast and it did show up on time, which was nice. But the box came a bit dented, so I’d definitely check everything carefully as soon as it arrives.
joseph1973
January 16, 2026
"App works really well so far"
I’ve ordered from the Zumiez app a few times now, and it’s been easy to use. The pages load fast, checkout doesn’t feel like a hassle, and I like that the tracking is right there so I don’t have to wonder where my order is. I always feel a little better when an app makes the process clear, and so far I haven’t had any issues. Happy with it...
gina1980
January 06, 2026
"Support made it way less stressful"
I had a problem with my order, and in my experience, the support person was genuinely really nice about it. They got it sorted out quickly and kept me in the loop the whole time, which I really appreciated. For me, it made the situation feel a lot less stressful than it could’ve been.
Barry_collins00
December 20, 2025
"I ordered a hoodie and a…"
I ordered a hoodie and a few pairs of socks, the quality is solid. The hoodie feels nice and thick, and it still looked good after I washed it, which is always a relief. The prices are a bit on the higher side, but overall I’m happy with what I got.
rafael1982
December 07, 2025
"Account changes went fine"
I wasn’t exactly looking forward to updating my account info, but it ended up being quick. Everything changed without any weird issues, so I can’t really complain.

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Zumiez Q&A

Do they sell oryginal clothes?

What is the order verification thing? is it safe?

Are all zumiez items genuine?

Do i have to pay if i want to return a package from germany?

Is the jackets sold at zumiez of good quality? and does the shipping to hawaii take long? thanks!

bdjanks
October 20, 2025

“Varying* ”

bdjanks
October 20, 2025

“Depends I have a few jackets from Zumiez carrying in brand and some of the jackets are super durable but other aren't and get all kinds of pilling all over the jacket after washing and drying.... For example I have 2 lurking class jackets and a hoodie and one of the jackets are really poor quality and the other is Great quality and the hoodie is great quality... It also depends on the material it's made from.... Hope this helps:)”

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